Volunteer Questions & Answers
Q: Where is Volunteer Check-in? When do I Check-in/Check-out?
A: The check-in station is located in the Boykin Center Theater on Nash Street. Volunteers may also come to the Hospitality tent for clarification, assistance or additional assignments. Volunteers that have completed a Training session should report to the Check-in location 10 minutes before their shift begins. Each Volunteer MUST sign-in at the beginning of their shift and sign-out at the end of their shift.
Q: What should I bring/wear? Do I get a volunteer t-shirt?
A: We recommend you bring water and sunglasses. We recommend you wear good walking shoes and layered clothing (keep an eye on the weather as it gets cool in November). Yes, you will receive a volunteer t-shirt. It’s a good idea to order a shirt that will fit over another shirt.
Q: Is there a place to store my stuff?
A: No, we don’t have a place to SAFELY store items. However there is a small storage area at the Boykin center where you may leave items at your own risk. We encourage you to bring a backpack or bag you can easily carry all day for valuable items.
Q: Is there water available? Are there restrooms?
A: We do have some refreshments available for volunteers, but it is a good idea to bring cash something with you from home just in case. Yes, there are three restroom locations: behind the Welcome Tent; by the Whirli-Kidz Zone; and on Goldsboro Street beside the Courthouse.
Q: Where do I park?
A: Parking is free and available in the surrounding downtown side streets and in many local business parking lots. Please keep in mind the festival area streets will be blocked. You will not be able to drive up to the Boykin Center Theater. We recommend your family or friends drop you off and pick you up from a pre-determined location. All volunteers must provide their own transportation to and from the festival.
Q: Is talking on a cell phone or listening to music acceptable while I’m working?
A: NO! Your job as volunteer is to interact with festival patrons, artist, exhibitors and the public. Talking on a phone or listening to music does not make you appear approachable and does not allow you to interact. Any volunteer seen talking on a phone or listening to music will be asked to take their phone/ipod to the volunteer station and leave it until their shift is over.
Q: Can I receive service credit for school, work or community organization? How old do you have to be to volunteer?
A: Yes, you will receive a certificate of appreciation with your hours of service when you check out. All volunteers must be over the age of 15 to volunteer without a parent or guardian.
Q: What happens if it rains?
A: The festival goes on even if it rains so please show up for your volunteer shift as assigned! Please wear appropriate clothing and shoes to make your shift as comfortable as possible.
Q: Is the festival handicapped accessible? Where is lost and found?
A: Yes, the festival is handicapped accessible. All artisans, concessions and entertainment are on ground level. Items found during the Festival should be turned into the Hospitality tent on Nash Street. Items may be claimed during the festival or at the Chamber of Commerce following the close of the festival.
Q: What if I need assistance? What do I do in case of an emergency?
A: If you need assistance of any kind, approach any Festival Staff Member, or Wilson Police Officer and they will direct you to the correct location. You may also go to either information tent which are located: on Pine Street; and on the corner of Nash and Tarboro Street.
In Case of Emergency follow these directions according to the type:
Serious medical situations – call 911 (or have someone call) and do not leave the person unattended
Minor emergencies – send the person to one of the Information Tents to notify Festival Staff
Lost Children –take the child immediately to the Information Tent and leave them with a Festival Staff Member. Do not leave a lost child with another volunteer at the tent, only with a Festival Staff member or Wilson Police Officer.
Band-Aids – send the person to the lifeguard stands or the information tents
Q: What do I do if I don’t know the answer to a question? What if a patron is making me feel uncomfortable with their questions?
A: In both situations, please direct the patron, artist/exhibitor to the Information Tent where they can ask a Festival Staff Member the question. Sometimes patrons will become upset and demand an answer. Festival Staff are trained to help resolve concerns.